Terms & Conditions
Please review our terms & conditions below for more information on Subscription services, shipping info, and returns & refunds.
This website is operated by Coffee Time. Throughout the site, the terms “we”, “us” and “our” refer to Coffee Time. Coffee Time offers this website, including all information, Products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – DELIVERIES
Our Aim is to have each customer order dispatched and delivered in a timely and efficient manner, each order is processed within 1-2 working days, and then sent to our dispatch partners.
Normal delivery time is between 1-3 working days excluding holidays periods and exceptional circumstances.
Our partners are DPD and An Post, both offer excellent delivery service
We will always require valid mobile contact email and delivery address, normally an SMS notification is sent to update you on the delivery window of your order.
These time frames are always indicative and subject to local circumstances and conditions
Alternative dates or days can be rescheduled for deliveries or pick up arrangements can be made to collect at the relevant office /depot if that’s available in your area.
Any Loss or Damage goods must be reported to info@coffeetime within 24 hours of receipt of goods. (we may not deal with claims outside this time.)
All claims are subject to review and that they are in the reasonable circumstances and control of Coffee Time.
Delivery times are estimates, should delays exceed 14 days customers have the right to refuse products ordered and claim a full refund.
Orders over Order value over €60.00 – Free Delivery in the Republic of Ireland only.
Order value less than €60 – Standard delivery charge of €8.00 per parcel in the Republic of Ireland.
Returns & Refunds
Please be aware of our (Coffee Time ) returns policy prior to contact regarding any returns / purchases.
Cancelling an Order
Our contact is firstname.lastname@example.org , please supply as reference your order number, contact details name and number. return of goods can be agreed between Coffee Time and customer by appropriate delivery method. Goods cannot be returned or cancelled 14 days after receipt of items in an order.
Due to health regulations, once opened or taken from original package perishable goods or food items cannot be returned or accepted for cancelation.
Any goods used beyond opening and inspection will be issued a reduced refund.
No Quibble Refund
Coffee time provide a No Quibble Refund if items are returned unopened and in perfect resale condition in the 14-day timeframe from delivery.
Coffee Time will on receipt of returned goods in this manner, inspect and refund monies through the original payment method less any outward and inward freight costs which customer will incur.
Return of goods will also be at the cost of customer this will include all insurances, post, and safe transit of return of goods. All or any damage caused by return of goods will be at the expense of customer and will be deducted from refunds in line with EU directive on returning unwanted goods.
Orders in error
All goods supplied in error will be issued with alternative item, refund, or replacement to same value.
Any errors or wrong orders need to be notified to Coffee Time at email@example.com within 24 hours of receipt of goods. Coffee time will carry out the correction of this error by way return delivery correct goods or refund.
Damaged or Defective Goods
Coffee Time will endeavour to ensure purchase arrive in top class condition to customers.
We do realise that on occasion with the best of circumstances damage can occur in transit, we advise all customers to carefully inspect delivery prior to signing for goods. Should any damage be evident these should be signed as damaged. If the inspection is not possible goods should be signed unexamined.
Photos and all relevant details should be recorded to allow Coffee Time deal with the transit partners claims process quickly.
Any damage or defects should be reported to Info@coffeetime.ie within 24 hours of receipt of delivery , quote order number name address and contact details.
We will arrange for uplift, inspection of goods should the alleged damage / defect be verified a returns replacement or refund will be issued to cover value of goods and all delivery / returns costs.
All goods should be returned by registered delivery by courier or post as applicable, should Coffee Time arrange this the relevant cost will be deducted off any refund or billed to customer. All returns must carry adequate insurance for goods, proof of return delivery.
Where no fault is found in goods or unwanted goods no refund will apply.
Coffee Time will carry guarantee of manufacturers for defects, inspection of goods will always be needed to verify any faults, as we do not manufacturer any goods the confirmation of faults will be confirmed by manufacturers process. all warranty issues should be sent to Info@coffeeeetime.ie please quote order number contact address name and relevant details.
On completion of inspection appropriate repair, replacement or refund will be provided.
Warranty of electrical items vary from 6 months to 24 months, please check the relevant term depending on your chosen product.
Warranty is only covered when items are used in the intended and specific way as outlined by manufacturer.
Daily use, care, checks and maintenance / cleaning routines must be carried out as per manufacturer’s instructions to maintain warranty.
Any or all physical damage, misuse/abuse, lack cleaning and of maintenance like limescale routines will invalidate all warranties
SECTION 2 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your county or province of residence, or that you are the age of majority in your county or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 6 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. These should include current address, eircode and contact number. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Delivery and Returns Policy.
SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools/demos etc over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 – PERSONAL INFORMATION
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, country, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Coffee Time, owners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Coffee Time and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit P1 , Arklow Business Enterprise Centre, Kilbride Industrial Estate Arklow Wicklow, Eircode Y14 AH50, Ireland.
SECTION 20 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - FAILED PAYMENTS / PENALTIES
If you fail to pay the monthly agreed fee, we will attempt to take payment on two further occasions. If these attempts are unsuccessful all outstanding balance will come due in the next and subsequent months. If this payment is unsuccessful, we will freeze subscription and terminate any further monthly supply of product, we will reserve the right of ownership of all equipment and product until payment is made in full. We will require entire return of these or payment in full, which will include the cost of collection, return or any / all associated legal, or administration fees should this apply.
Returns of any damaged or opened products which are not fit for resale will incur full payment by the subscriber, no return is permissible on food/beverage products. Full payment of the machines value and associated return cost will be pursued should you fail to pay.
SECTION 22 - SECURITY CHECKS
We reserve the right to make all or any appropriate checks to ensure that your credit / debit or payment card is being used with your consent. this will include the validation of Name, Address and other personal information supplied in order process. We will check theses with appropriate third-party databases. This will also include possible credit checks being made, in doing so the personal data you supply may be disclosed to a registered credit bureau.
Coffeetimeathome reserves the right to change, amend or update subscription terms and conditions at any time, we will provide timely notification to any subscriber affected by any of these changes.
Monthly by credit/debit card on the date of your sign up to subscription, with each monthly payment recurring on the same date for 12 month period thereafter till end of subscription term.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.